Information we collect
We may collect account and contact details, delivery addresses, order information, payment status returned by our payment provider, and website usage data.
- Skin-analysis answers and beauty preferences you choose to share.
- Images or files you voluntarily upload where that feature is available.
- Customer-care messages and basic device data needed for security.
How we use information
- Create and secure your account, fulfil orders and arrange delivery.
- Personalize search, recommendations and skincare routines.
- Prevent fraud, address complaints and improve OURA.
- Send service or marketing messages where valid, withdrawable consent exists.
Sharing information
We share only what is necessary with payment, delivery, hosting and communications providers that help us deliver the service, or where required by law. We do not sell personal information.
Retention and security
We retain data only as long as needed for its purpose and applicable legal or accounting duties, and use appropriate access and security controls. No electronic method can guarantee absolute security.
Your choices and rights
- Request access, correction or deletion where applicable law permits.
- Unsubscribe from marketing and update account preferences.
- Withdraw consent for optional processing without affecting earlier lawful processing.
Updates and contact
We may update this policy when our services or legal duties change. The revised version and its effective date will be published on this page.